Shipping

Countries and Territories in the Europe Shipping Region

Albania
 
 

Andorra
 
 

Austria
 
 

Belarus
 
 

Belgium
 
 

Bosnia and Herzegovina
 
 

Bulgaria
 
 

Croatia
 
 

Cyprus
 
 

Czech Republic
 
 

Denmark
 
 

Estonia
 
 

Faroe Islands
 
 

Finland
 
 

France
 
 

Georgia
 
 

Germany
 
 
Gibraltar
 
 

Greece
 
 

Greenland
 
 

Holy See (Vatican City State)
 
 

Hungary
 
 

Iceland
 
 

Ireland
 
 

Italy
 
 

Latvia
 
 

Liechtenstein
 
 

Lithuania
 
 

Luxembourg
 
 

Macedonia
 
 

Malta
 
 

Moldova, Republic of
 
 

Monaco
 
 

Montenegro
 
 
Netherlands
 
 

Norway
 
 

Poland
 
 

Portugal
 
 

Romania
 
 

Russia
 
 

San Marino
 
 

Israel
 
 

Slovakia
 
 

Slovenia
 
 

Spain
 
 

Svalbard and Jan Mayen Islands
 
 

Sweden
 
 

Switzerland
 
 

Turkey
 
 

Ukraine
 
 

United Kingdom
 
 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other Countries and Territories we ship 

Peru
 
Chile
 
Equador
 
Brazil
 
Uruguay
 
Bolivia
 
Argentina
 
Mexico
Australia
 
Hong Kong
 
Taiwan
 
Thailand
 
Malaysia
 
Japan


Saudi Arabia
 
Dubai
 


 
United Arab Emirates
 
Kuwait

 

  








Shipping Methods & Costs

 

Worldwide free shipping

Xtreamer do worldwide free shipping through standard shipping. in other words, for your benefit, we will ship your order by regular mail. We can not give you an approximate delivery time to not listed countries, due to uncertainties during delivery.


Currently we can choose from several shipping options: DHL, China Post, Hongkong Post or Singapore Post.


Delivery

Delivery time varies depending on country and courier service and estimated to be 5-35 days.

The delivery time for normal airmail is usually 5 to 35 working days and 3 to 7 working days for express.

The registry airmail time varies depending on the country. For the United States and the UK, it takes about 10 to 20 working days. For South America (excluding overseas territories), it will take about 15 to 28 working days. For France, Spain, Italy and Germany, it will take about 8 to 15 working days. For Thailand or Malaysia, it will take 7 to 20 working days. For other countries that are not mentioned above, it will take about 15 to 35 working days. 


Note: shipping information is provided by the carrier and excludes weekends and holidays. The actual delivery time could vary, due to delays caused by Holiday,peak season ,customs clearance, flight delays, bad weather ,weekends etc. sometimes delivery date maybe put off 7-10 days is normal situation.


Customs & import taxes

• Orders may need to clear customs in your country and paid by you.

• Please check if your order will incur additional import duties, taxes or other customs related charges.

• Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.

• We are not responsible for delays caused by the customs department in your country.

• Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.


Once you order, your order goes through several steps before it reaches your door:

Step 1 (1-2 business days): The order(s) are double checked by our QC staff.

Step 2 (1-2 business days): The Product(s) are packed and posted to the corresponding courier/shipping agent (e.g. Hong Kong Post, Singapore post, EMS, China Post)

 

Step 3 (5-15 variable days): The Product(s) are en route to the shipping destination via Express or Air mail.However, due to customs inspection and clearances it may take up to an additional 7 business days to reach the destination.

 

 

Signature on Delivery
 

Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery. If you will not be available to sign for your shipment, we offer three easy options:

 

Option 1: Pre-Fax with Xtreamer.net

Once you receive the Ship Notification email from Xtreamer.net Store, Send us a Fax with your full details and proof of purchase and identity to +49(0) 9832/706818

You can designate a preferred delivery location — front door, back door, immediate neighbor or building manager . Just add your comment on the order comment panel. If you designate an address other than the one specified on the package (for example, a neighbor), someone must be present to sign for the package. If you want someone other than you to receive the package on your behalf, a fax from you must be received prior to shipment.

 

Option 2: Sign the carrier’s Delivery Notice after the first delivery attempt

If you miss the first delivery attempt and our carrier leaves a Delivery Notice, you can sign the Delivery Notice and leave it on your door prior to the next delivery attempt. The carrier can then leave the package by your door. The carrier will attempt delivery three times before your package is returned to Xtreamer.net.

 

Option 3: Pick up package at carrier’s local office

After the first delivery attempt, you have the option of picking up your package at the carrier's local office. Just call the number on the carrier's Delivery Notice and inform the carrier that you want to pick up your package in person. Please note that you'll need both of the following IDs for the carrier to release the package to you:

A government-issued ID (driver's license, passport, residency card) that matches the name on the package

 

A second ID with your name on it (credit card, social security card, etc.)

 

 

Shipping Restrictions

 

Xtreamer.net Store gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

 

We ship to:

 

USA, Hawai, Australia, Austria, Chile, China, Denmark, Finland, France, Germany, United Kingdom England, Northern Ireland, Scotland, and Wales, Hong Kong,Israel,  Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Taiwan, Russia, Ukraine, Latvia, Slovenia, Bulgaria, Poland, Saudi Arabia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates.
For full list see below table
We DO NOT ship to:
Syria, Sudan, Iran, Afghanistan, Lebanon, North Korea, Iraq, Yemen, Cuba, Madagascar, Pakistan.
If your country is not in the list please send us an email for a qoute. here 
 
Shopping in the U.S.
The Xtreamer.net Online Store sells and ships items only outside the continental United States, Alaska, and Hawaii. If your resident of USA and Xtreamer.net product your are looking for is listed in Xtreamer.net  websites please place your order with confidence as we will serve you happily..
 
No shipments can be made to APO or FPO addresses, PO Box addresses, freight forwarders, United States territories, or addresses inside the United States. You may not export any products purchased at the online Xtreamer.net Store.
The Xtreamer.net Online Store does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order on the Xtreamer.net Online Store.
For additional shopping options, contact us by mail or go to the online Help page.
We do not ship to freight forwarders. If you would like to purchase Xtreamer.net products at your local dealer, please see our International Store Directory to find out if an Xtreamer.net Online Store serves your country.
 
Sales to U.S. territories
online orders for sales to the customers in U.S. territories are welcome.
 
Import Fees Deposit
All products shipped to these countries via Priority International Shipping are subject to an import fees deposit
Orders that are shipped to countries outside NL. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). For your convenience, when we use International Shipping to eligible countries, Xtreamer.net Export Sales will estimate and collect an Import Fees Deposit, and such funds will be used by the carrier or another agent to pay the Import Fees on your behalf (or on the recipient's behalf) to the appropriate authorities of the destination country.
Read below for the answers to further questions about the Import Fees Deposit and applicable Terms and Conditions.
Problems with your shipment
 
If something is wrong with an order that is being fulfilled by Xtreamer.net Store, we certainly want to help you. Please read the information below for more on how to proceed. (If something is wrong with an order you placed indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you
 
Incorrect or damaged items
 
If you paid for expedited shipping and did not receive your package on time, please contact Xtreamer.net Sales Support at sales@Xtreamer.net  or call us for direct info.
If you received the wrong product or it was damaged during shipping, please contact Xtreamer.net Sales Support or call
Do you need to cancel or change an order that has not yet entered the shipping process?
 
Everything you need to know is right here.
 
Did you receive a damaged or defective item?
 
If the item has a damaged or defective part, we recommend that you contact us to see if we can have this part shipped directly to you.  We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.
 
Did you receive the wrong item or an item you didn't order?
 
You will see in our contact form a section at the bottom of the list of items in your order where you can indicate items that you didn't order. We'll ask you to indicate the number of items you're returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you.
 
Are you missing an item?
 
Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order.
 
Return Items
Xtreamer.net Store wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help
If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund.
 
Returns policy
Returns are subject to Xtreamer.net's Sales and Refunds Policy. You have up to 14 days from the time you receive your item(s) to initiate a return. For products purchased between October 31, 2007 - December 24, 2007, you may request an RMA by January 8, 2008. A 10% restocking fee will be assessed for opened items. Shipping fees are not refundable.
Items that cannot be returned include:
  1. Product that is custom configured to your specification
  2. Opened housing of items 
  3. Opened software*
  4. Electronic software downloads
  5. Engraved Xtreamer.net
  6. Software Up-to-Date Program Products (software upgrades)
  7. Xtreamer.net Gift Cards
  8. Xtreamer.net Gift Packaging
  9. Xtreamer.net Developer Connection Products (Membership and Technical Support)
* You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
Online returns process
You can initiate an return online once your item(s) have been shipped and invoiced.
  1. Go to online Order Status
  2. Select to view order details of the order containing the item(s) you want to return
  3. Select the “Return items“ link.
Items in your order will be divided into two groups — items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for return, and whether you’ve opened the box. We’ll provide you with an estimated total refund amount less restocking fees, as applicable. You’ll also be able to print a return shipping label to place on the box you use to return your item(s).
Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. You are responsible for shipping the items back to Xtreamer.net, including shipping fees. If you have multiple items to return, you may put them together in one box with the packing slip. We strongly recommend using the original packaging if you are returning a computer.
Items(s) must be received by the Xtreamer.net returns center within 14 calendar days from when the return was requested.
Once we receive the item(s) we’ll process the return, issue a refund, and send you a return receipt confirmation email.
Refund methods
Your refund will be issued after we receive your item(s) at the Xtreamer.net returns center. The way your refund is processed depends on your original payment method.
Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Xtreamer.net Gift Card payments will be refunded in the form of a new Xtreamer.net Gift Card, which will be mailed to your billing address within three days of receipt of the returned package.

Cash payments will be refunded in the form of a check from Xtreamer.net, which will be mailed to your billing address within 30 days of receipt of the returned package.

 
Return and refund status
Visit online Order Status to view your up-to-date return and refund information.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact Xtreamer.net Sales Support at sales@Xtreamer.net or call +31 317702502  +31 318725094
Problems with your product
If you're having trouble with your new Xtreamer.net product, please contact Xtreamer.net Sales Support at sales@Xtreamer.net or call  +31 318725094 (only for EU customers). If you're having trouble with a non-Xtreamer.net product, please contact the manufacturer directly for information regarding the manufacturer's warranty.
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Other resources & links

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information about Xtreamer:

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